Status
Current incidents
There is currently a fault with the support.gwdg.de interface. After logging in, no tickets are displayed, even if they have been created. This only affects the view on support.gwdg.de, created tickets are still processed, even if they cannot be found there.
The poster printer in the Physics Department Library has broken down and needs to be
be replaced by a new device.
The following printer queues are therefore no longer available for the next few weeks: pcipls13, pcixls13, pcip4s13.
For poster printing, please switch to the GWDG, LRC/SUB and
LRC/UMG.
Since the installation of the Exchange March SU the server-search in Outlook is defective.
The problem is known to Microsoft and they are working on a solution.
The server-search can be temporarily disabled with the following registry-key:
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Search]
“DisableServerAssistedSearch”=dword:00000001
Past Incidents
The service is available again. However, further work is required to ensure stable service operation.
Service is back up.
Service is back up.
Maintenance has been completed.
This maintenance has been concluded as planned.
Service is back up.
After an intensive search, the cause of the error could be traced back to a malfunction of the software used in a specific configuration. This has now been removed. The exact cause of the error is now being analyzed together with the manufacturer.
The re-registration of accounts is available again.
The problems have been fixed
The printer is available again.
The problem has been fixed.
We would like to apologize for the long waiting times when processing tickets. We are aware of the inconvenience and continue to work hard to process requests as quickly as possible.
We thank you for your understanding and patience.