Malfunction: Sharelatex

Minor incident Email & Collaboration ShareLaTeX/Overleaf
2025-06-06 08:48 CEST · 55 minutes

Updates

Post-mortem

During last night at around 3 am the service ShareLaTeX/Overleaf become inoperable. Logins were still possible but users were only shown an error message.

The issue was corrected around 9 am, the cause is known.

Because we are confident that the service is fully operational again the various Emails from users will not be answered. However, we appreciate the notifications of the problem and they were helpful, thank you!

June 6, 2025 · 12:49 CEST
Resolved

The service is available again without restrictions.

We apologize for any inconvenience caused.

June 6, 2025 · 09:42 CEST
Issue

We would like to inform you that there is currently a fault with the above service. This may lead to disruptions in use. Our team is working hard to resolve the problem.

Unfortunately, it is not yet possible to predict when the service will be fully available again. However, we will keep you up to date and inform you as soon as the service is available again as usual.

June 6, 2025 · 08:48 CEST

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