Delayed Dispatch of Ticket Responses

Throughout the day, all emails whose delivery had been delayed due to the configuration error described above were sent to their respective recipients.

Please note that the affected messages still show the original send time in the email header. Depending on the email program used, this may mean that the emails do not appear as new messages at the top or bottom of the inbox, but are sorted among existing messages according to their original timestamp.

In some cases, the messages may also be flagged as suspicious by receiving mail servers or email programs and therefore placed in the spam or junk folder. If you cannot find an expected reply, we therefore recommend checking these folders as well.

Due to a configuration error by a service provider, replies written in the ticket system of the GWDG and the University of Göttingen could not be sent automatically between 2:10 p.m. on Monday, June 22, 2026, and 3:40 p.m. on Tuesday, June 23, 2026.

This affects all outgoing replies to tickets that were created during this period and scheduled for sending. Incoming messages were not affected at any time.

The affected messages will not be lost. Replies that have already been drafted will be sent out gradually throughout today and tomorrow. However, the original order of the messages may not be maintained. In some cases, recipients may therefore receive replies in an order different from the one originally intended.