Status
Due to an official meeting, the computer center is closed during this period; the GWDG hotline at 0551 39-30000 is also not available. Secretariat, user areas and printers are not accessible, telephone calls will not be accepted during this time. For inquiries, please use the ticket system by e-mail to support@gwdg.de.
In Zusammenhang mit dem Sicherheitsvorfall vom 28. September 2023 haben wir eine Seite mit FAQs erstellt, auf der Sie wichtige Informationen finden können. Wir werden diese Informationen regelmäßig aktualisieren um Sie so transparent wie möglich informieren.
Hier geht es zu den Informationen: https://docs.gwdg.de/doku.php?id=de:current:incident
Ihre GWDG
Vom 24.12. bis zum 26.12., sowie vom 30.12. bis 01.01. ist das Rechenzentrum geschlossen.
Die Service-Hotline ist an diesen Tagen nicht erreichbar. Falls Sie sich an die GWDG wenden möchten, erstellen Sie bitte eine Anfrage über unsere Support-Webseite unter https://www.gwdg.de/support oder schicken eine E-Mail an support@gwdg.de.
Das dahinter befindliche Ticket-System wird auch an diesem Tag von Mitarbeiter*innen der GWDG regelmäßig überprüft.
Das Rechenzentrum bleibt an den Feiertagen...
Another phishing e-mail is currently in circulation.
You can find the latest phishing warnings here.
During last night at around 3 am the service ShareLaTeX/Overleaf become inoperable. Logins were still possible but users were only shown an error message.
The issue was corrected around 9 am, the cause is known.
Because we are confident that the service is fully operational again the various Emails from users will not be answered. However, we appreciate the notifications of the problem and they were helpful, thank you!
The computer center will be closed on Whit Sunday, 08.06., and Whit Monday, 09.06..
The service hotline will not be available on these days. If you would like to contact the
GWDG, please create a request via our support website at
support website at https://www.gwdg.de/support or send an e-mail to support@gwdg.de.
The underlying ticket system will also be regularly checked by GWDG employees on this day.
We ask all users to be prepared for this.
The GWDG wishes you a pleasant holiday.
The data center will be closed on Ascension Day, May 29th.
The service hotline will not be available on these days. If you would like to contact the GWDG, please create a request via our support website at
support website at https://www.gwdg.de/support or send an e-mail to support@gwdg.de.
The underlying ticket system will also be regularly checked by GWDG employees on this day.
We ask all users to be prepared for this.
The GWDG wishes you a pleasant holiday.
Our account portal at https://id.academiccloud.de is now available in a new design. The user interface is visually modelled on the Academic Cloud and offers a modern, uniform appearance with a clear structure and improved usability.
The aim of the changeover is to significantly improve user guidance - especially when registering for multi-factor authentication (MFA) - and to create a consistent design across different services. At the same time, the portal was technically converted to a...
Aufgrund einer Betriebsversammlung ist das Rechenzentrum im genannten Zeitraum geschlossen; auch ist die GWDG-Hotline unter 0551 39-30000 nicht erreichbar. Sekretariat, Benutzerbereiche und Drucker sind nicht zugänglich, Telefonanrufe werden in der Zeit nicht angenommen. Für Anfragen benutzen Sie bitte das Ticketsystem per Mail an support@gwdg.de.
The data center will be closed on May 1, the May Day holiday.
The service hotline will not be available on this day. If you would like to contact the
GWDG, please create a request via our support website at
support website at https://www.gwdg.de/support or send an e-mail to support@gwdg.de.
The underlying ticket system will also be regularly checked by GWDG employees on this day.
We ask all users to be prepared for this.
The GWDG wishes you a pleasant holiday.
Anyone who surfs the Internet has probably encountered those annoying queries that ask you to prove that you are human and not a machine. Sometimes you just have to tick “I’m not a robot”, sometimes you have to select pictures of traffic lights, bicycles, cats or similar, sometimes you have to type in letters or numbers from squiggly or blurred pictures. Such elements are called CAPTCHA (for “Completely Automated Public Turing test to tell Computers and Humans Apart”).
Recently, cyber...
The data center will be closed from 18.04. to 21.04.
The service hotline will not be available on these days. If you would like to contact the
GWDG, please create a request via our support website at
support website at https://www.gwdg.de/support or send an e-mail to support@gwdg.de.
The underlying ticket system will also be regularly checked by GWDG employees on this day.
We ask all users to be prepared for this.
The GWDG wishes you a pleasant holiday.
Preview of a new service: CoCalc
A preview of the new, planned service “CoCalc” has been launched and is available for curious users.
Due to the status as preview some limitations apply which need to be recognized and understood, this includes the documentation for the service.
More on this in the announcement:
https://docs.gwdg.de/doku.php?id=en:services:application_services:cocalc:preview
CoCalc is designed for research teams: collaboratively edit LaTeX documents, code in Jupyter...
Rocket.chat: no new registrations possible from 01.06. onwards
From June 1, 2025, new accounts (first-time registrations) will no longer be possible in Rocket.Chat. Existing accounts can continue to use the service.
H.323 video conferencing systems have been in use for many years and have proven themselves primarily as group video conferencing systems. At the Göttingen site, however, they have now been replaced by video conferencing solutions such as Zoom, Microsoft Teams and BigBlueButton, which are provided by the GWDG as video conferencing services.
We have therefore decided to decommission the GWDG’s two H.323 gatekeepers, which are required by H.323 video conferencing systems to participate in the...
The GWDG data center will be closed on the days from 24.12.2024 to 01.01.2025. On 23.12.2024 the data center is only open from 10:00 to 18:00. If you would like to contact the GWDG during the times when the data center is closed, please create a request via our support website at https://gwdg.de/support or send an e-mail to support@gwdg.de.
Please note, however, that requests to our support during this time can only be processed from January 2, 2025.
We ask all users to be prepared for...
Launch of the Matrix service
After the replacement of RocketChat with Matrix was announced and prepared in the last weeks and months, the Matrix service is now available for all GWDG customers.
Comprehensive information on how to use Matrix can be found at https://docs.chat.academiccloud.de/.
Why Matrix?
The goal of the transition was to continue offering a central, simple, widely accessible, and modern communication tool. Matrix offers various advantages in this regard. For example, the...
Am 31. Oktober, dem Reformationstag, ist das Rechenzentrum geschlossen.
Die Service-Hotline ist an diesem Tag nicht erreichbar. Falls Sie sich an die
GWDG wenden möchten, erstellen Sie bitte eine Anfrage über unsere
Support-Webseite unter https://www.gwdg.de/support oder schicken eine E-Mail an support@gwdg.de.
Wir bitten alle Nutzer*innen, sich darauf einzustellen.
Die GWDG wünscht Ihnen einen angenehmen Feiertag.
Am 3. Oktober , dem Tag der deutschen Einheit, ist das Rechenzentrum geschlossen.
Die Service-Hotline ist an diesem Tag nicht erreichbar. Falls Sie sich an die GWDG wenden möchten, erstellen Sie bitte eine Anfrage über unsere Support-Webseite unter https://www.gwdg.de/support oder schicken eine E-Mail an support@gwdg.de.
Das dahinter befindliche Ticket-System wird auch an diesem Tag von Mitarbeiter*innen der GWDG regelmäßig überprüft.
Wir bitten alle Nutzer*innen, sich darauf...
This year’s GWDG company outing will take place on Thursday, 05.09.2024. The data center will be open on this day, but only a few staff will be present and only limited support will be possible. We ask all GWDG users and visitors to be prepared for this.