Due to a staff meeting the data center will be closed during the period mentioned above. Furthermore, the GWDG Hotline 0551 39-30000 will be unreachable. Administration, user areas and printers will not be accessible. Phone calls will not be accepted during the period. For inquiries, please use our ticket system via e-mail to support@gwdg.de.

Wir möchten Ihnen heute ein Update zum Sicherheitsvorfall vom 28. September geben:

Die forensische Untersuchung ist nun abgeschlossen. Aktuell können wir laut den Expert*innen weitere Entwarnung geben, die Dienste, Systeme und Daten sind umfassend geprüft. Dennoch wird die Überwachung der Infrastruktur vorsorglich weiterhin verstärkt. Einige Dienste, die im Rahmen einer Vorsichtsmaßnahme deaktiviert wurden, werden so bald wie möglich wieder verfügbar gemacht.

Zusammen mit den externen...

Due to a staff meeting the data center will be closed during the period mentioned above. Furthermore, the GWDG Hotline 0551 39-30000 will be unreachable. Administration, user areas and printers will not be accessible. Phone calls will not be accepted during the period. For inquiries, please use our ticket system via e-mail to support@gwdg.de.

In connection with the security incident on September 28, 2023, we have created a page with FAQs where you can find important information. We will update this information regularly to inform you as transparently as possible.

Click here for the information:
https://docs.gwdg.de/doku.php?id=en:current:incident

Your GWDG

With this operating message we ask the customers of the GWDG as well as their user groups to change their passwords immediately.

To change please use https://id.academiccloud.de.
(Note: for security reasons the web address is not available as a link, please copy it into your browser window).

Please change your passwords for GWDG accounts
no later than **Monday, 09/10/2023 at 1pm**.

The password change is a precautionary security measure related to the security incident form September...

On 09/28/2023, a security incident was detected on GWDG systems by internal security systems. This incident is being investigated in detail by the GWDG. Authorities and external security experts have also been informed and are consulted where necessary. So far, no data loss has been detected, but this cannot be ruled out. No impairment of services has been detected either, but for security reasons restrictions have been placed on the administration and creation of new user accounts. We will...

The data center will be closed on October 3, German Unification Day.
The service hotline will not be available on this day. If you would like to contact the GWDG, please create a request via our Support website at https://www.gwdg.de/support or send an e-mail to support@gwdg.de.
The ticket system behind this will be checked regularly by GWDG staff on this day as well.

We ask all users to be prepared for this.

The GWDG wishes you a pleasant holiday.

From 15.04. to 18.04. the data center will be closed.
The service hotline will not be available on these days. If you would like to contact the GWDG, please create a request via our Support website at https://www.gwdg.de/support or send an e-mail to support@gwdg.de.
The ticket system behind this will be checked regularly by GWDG staff on this day as well.

We ask all users to be prepared for this.

The GWDG wishes you a pleasant holiday.

On 05.06. and 06.06., the Pentecost holidays, the data center will be closed.
The service hotline will not be available on these days. If you would like to contact the GWDG, please create a request via our Support website at https://www.gwdg.de/support or send an e-mail to support@gwdg.de.
The ticket system behind this will be checked regularly by GWDG staff on this day as well.

We ask all users to be prepared for this.

The GWDG wishes you a pleasant holiday.

The data center will be closed on October 31, Reformation Day.
The service hotline will not be available on this day. If you would like to contact the GWDG, please create a request via our Support website at https://www.gwdg.de/support or send an e-mail to support@gwdg.de.

We ask all users to be prepared for this.

The GWDG wishes you a pleasant holiday.

From 24.12. to 26.12., as well as on 31.12. and 01.01. the data center will be closed.
The service hotline is not available on these days. If you would like to contact the GWDG, please create a request via our support website at https://www.gwdg.de/support or send an e-mail to support@gwdg.de.
The ticket system behind this will be checked regularly by GWDG staff on this day as well.

The data center will be closed for the holidays and will be open on a limited basis from 9:00 am to 5:00 pm...

The data center will be closed on May 1, May Day.
The service hotline will not be available on this day. If you would like to contact the
GWDG, please create a request via our
Support website at https://www.gwdg.de/support or send an e-mail to support@gwdg.de.
The ticket system behind this will be checked regularly by GWDG staff on this day as well.

We ask all users to be prepared for this.

The GWDG wishes you a pleasant holiday.